Shipping
Shipping & returns
Shipping is inside the price wherever we can put it there. What you see at checkout is what you pay — nothing appears later as a duty bill or a handling fee.
- What it costs
- A flat $6.95 on orders under $49. Over $49 it is on us — no threshold games, no per-item surcharge on a heavy litter box.
- How long
- Two to five business days for most addresses. We hand the parcel over within one business day of you ordering; the rest is transit.
- Tracking
- Every order gets a tracking number by email the day it ships. If you have not had one within two business days, something went wrong — write to us and we will chase it.
- Bulky items
- The extra-large litter boxes and the hamster cages ship in their own carton rather than inside a second box. That keeps the packaging down; it does not change the delivery time.
- Returns
- Thirty days, unused and in the original packaging, and we cover the return label. If it arrives cracked, dented, or is simply not the thing you ordered, tell us within seven days and we send a replacement without asking you to ship anything back first.
- Used items
- Once a litter box or potty tray has been used we cannot take it back — that is a hygiene line, not a policy preference. Sizing problems are the usual cause, which is why every product page lists the full outer dimensions rather than a small/medium/large label.
- Wrong size
- If the measurements on the page do not match what turns up, that is our error and the return is free regardless of condition.
Questions about a specific order: hello@vorpaw.com. We answer within one business day.